ABK Overseas - Return and Refund Policy

At ABK Overseas, we strive to provide the highest quality products and exceptional customer service. However, if you are not fully satisfied with your purchase, our Return and Refund Policy is here to assist you.

Eligibility for Returns

• Time Frame: You may return most items within 14 days of receiving your order. After 14 days, we cannot offer a refund or exchange.

• Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Items that are opened, used, or damaged by the customer may not be eligible for a return.

• Non-returnable Items: Certain products, including perishable goods, custom orders, and items on clearance, are not eligible for return. We will specify these items at the time of purchase.

Return Process

1. Initiate a Return: Contact our customer service team at [insert contact information] to initiate a return. Please provide your order number and reason for the return.

2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back to us.

3. Shipping the Item: You are responsible for paying the shipping costs for returning the item unless the return is due to a mistake on our part (e.g., wrong item shipped). Please ensure the item is securely packaged to prevent any damage during transit.

4. Return Address: We will provide you with the return address during the return authorization process.

Refunds

• Inspection and Approval: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

• Late or Missing Refunds: If you haven’t received a refund after the stated processing time, please first check with your bank or credit card company. If you still have not received your refund, please contact us at [insert contact information].

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with the details.

Customs, Duties, and Taxes

• Refunds for international orders will not include customs, duties, or taxes that may have been charged upon importation. These costs are the responsibility of the customer.

Return Shipping Costs

• If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping.

Non-Refundable Items

• Gift cards, downloadable software products, and perishable goods are non-refundable.

Cancellations

• Orders may be canceled before they are shipped. Once an order is shipped, it can no longer be canceled and must follow the return process if applicable.

For any questions or concerns about our Return and Refund Policy, please contact us at abkoverseas24@gmail.com. We are here to help!